The Alba Dinner

An exclusive dinner discussion for CXOs and senior customer experience leaders of prominent firms in Atlanta

Hosted by [24]7.ai, The Alba Dinner was set up to offer a relaxed and intimate forum for CXOs and senior customer experience leaders located in Atlanta, to discuss, debate and share experiences over a fine dining experience.

Discussions were very much inclusive of all guests and led by our independent chairperson. Attendance was complimentary for invited guests.

You can find some pictures and videos of past events on our Instagram page: @ortus.club.

CXOs, Heads of CX and senior customer experience leaders from Atlanta.

Attendance was complimentary and by invitation only.

Automating customer interactions: hype or hope?

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.

We will be discussing:

  • Are automated customer interactions improving customer experience?
  • What are the best examples of companies that are doing customer support really well?
  • What are the best ways to measure customer satisfaction today?

Agenda:

6:30 pm Arrival of guests and reception

7:00 pm Introduction by Ortus

7:10 pm Discussion instigated by the moderator and continued by the group

7:45 pm Starters served

8:00 pm Discussion brought to a close and mains served

9:00 pm Change of seats before dessert

Nikolai’s Roof
Hilton Atlanta, 255 Courtland St NE, Atlanta, GA 30303, USA

Thursday, 25th of October 2018

Nikolai’s Roof, Atlanta City

Attended by:

Communications and Customer Experience Manager of LexisNexis

Director Customer Experience Operations of Compass Group

Vice President, Customer Retention of Aaron’s, Inc

Director, Veritcal Markets (Auto claims) of LexisNexis Risk Solutions

Director – IT Digital & Self Service Platforms of Verizon Wireless

Executive Director of CX Talks

Senior Vice President Operations of CIOX Health

CEO of Macquarium

Director of Product Management, Dining Experiences & Guest Center Operations of OpenTable

VP, Customer Care Operations of Assurant

Chief Operating Officer of Shepherd Center

Director of Customer Insights of Floor and Decor

CEO, Founder of Storyminers

Hosted by:

OrtusClubThe Alba Dinner