The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in Singapore.

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for CXOs and senior marketing and digital executives of prominent firms in Singapore to discuss, debate and share experiences over a fine dining experience.

Discussions were very much inclusive and involved all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rules.

CXOs and senior marketing and digital executives of prominent firms in Singapore.

Attendance was by invitation only and complimentary.

The Future of Customer Experience in Singapore

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We will be discussing:

  • What are companies in Singapore doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?


6:30 pm Arrival of guests and reception
7:00 pm Introduction by Ortus and short address from Zendesk
7:10 pm Discussion instigated by the moderator and continued by the group
7:45 pm Starters served
8:00 pm Discussion brought to a close and guests are encouraged to continue networking
9:00 pm Change of seats before dessert


Thursday, 30th of May 2019


Apply to attend The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by: