Hosted by Zendesk, The CX Dinner was set up to offer a relaxed and intimate forum for CXOs and senior customer executives of prominent firms based in Adelaide to discuss, debate and share experiences over a fine dining experience.
Our discussions were very much inclusive and involved all the wealth of experience from the senior peers in the room.
You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.
Heads of customer experience and senior executives of prominent firms based in Adelaide.
The Future of Customer Experience in Australia
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
We will be discussing:
- What are companies in Australia doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
The Playford Restaurant
120 North Terrace, Adelaide SA 5000, Australia
Director of Corporate Finance of Accolade Wines
Head of Change and Transformation of ACH Group
Head of CX of ACH Group
Director Industry Banking of BankSA
Chief Procurement Officer of Beach Energy
General Manager IT of Beach Energy
Head of Consumer Connection of Bendigo and Adelaide Bank
COO of Discovery Parks Group
Director for MBA of Flinders University
Head of Marketing of Haigh’s Chocolates
Marketing and Digital Manager of MyBudget
Chief Product Officer of MyBudget
General Manager Customer Delivery of SA Water
Head of CX of Spendless Shoes
Director, Change & Improvement of TAFE SA
Director Marketing of TAFE SA
Head of Digital Marketing of Uniti Wireless
Director of Innovation of University of Adelaide
General Manager of Brand, Marketing & Sales of ZEN Energy