The CX Dinner

An exclusive dinner discussion for CXOs and senior executives of prominent firms based in Adelaide

Hosted by Zendesk, The CX Dinner was set up to offer a relaxed and intimate forum for CXOs and senior customer executives of prominent firms based in Adelaide to discuss, debate and share experiences over a fine dining experience.

Our discussions were very much inclusive and involved all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.

Heads of customer experience and senior executives of prominent firms based in Adelaide.

The Future of Customer Experience in Australia

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We will be discussing:

  • What are companies in Australia doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

The Playford Restaurant

120 North Terrace, Adelaide SA 5000, Australia

Wednesday, 10th of October 2018

The Playford Hotel

Attended by:

Director of Corporate Finance of Accolade Wines

Head of Change and Transformation of ACH Group

Head of CX of ACH Group

Director Industry Banking of BankSA

Chief Procurement Officer of Beach Energy

General Manager IT of Beach Energy

Head of Consumer Connection of Bendigo and Adelaide Bank

COO of Discovery Parks Group

Director for MBA of Flinders University

Head of Marketing of Haigh’s Chocolates

Marketing and Digital Manager of MyBudget

Chief Product Officer of MyBudget

General Manager Customer Delivery of SA Water

Head of CX of Spendless Shoes

Director, Change & Improvement of TAFE SA

Director Marketing of TAFE SA

Head of Digital Marketing of Uniti Wireless

Director of Innovation of University of Adelaide

General Manager of Brand, Marketing & Sales of ZEN Energy

Hosted by:

OrtusClub