The CX Dinner

An exclusive dinner discussion for C-level executives of prominent firms in Manila

Hosted by Zendesk, The CX Dinner was set up to offer a relaxed and intimate forum for C-level executives of prominent firms in Manila to discuss, debate and share experiences over a fine dining experience.

Our discussions were very much inclusive and involving all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.

C-level executives of prominent firms in Manila.

Attendance was by invitation only and complimentary.

The Future of Customer Experience in the Philippines

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We discussed:

  • What are companies in the Philippines doing to bring omnichannel experiences to life?
  • What is the role of machine learning data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

Agenda:

6:00 PM Arrival of guests and reception
7:00 PM Introduction by Ortus and short address from Zendesk
7:10 PM Discussion instigated by the speaker and continued by the group
7:45 PM Starters served
8:00 PM Discussion brought to a close and guests are encouraged to continue networking
9:00 PM Change of seats before dessert

Thursday, 19th of July 2018

Manila House, BGC

Attended by:

Founder & CEO at Rappler

Founder & CEO at MedGrocer

Founder & CEO at Salarium

Founder & CEO at miCab

Country Director at Transportify Philippines

CEO & CTO at iPara Technologies and Solutions

Co-Founder & CTO at Booky

CXO at Unionbank of the Philippines

CIO at Maynilad Water Services

Chief Strategy and Governance Officer at Metro Retail Stores Group

COO at 2GO

COO at Go.Lag

COO at SCI Ventures

CMO at Troo (East West Ageas Life Insurance)

CMO at Pru Life UK

CCO at First Circle

Head of Segment Strategy and Customer Management at BPI-Philam

Head of IT at ePLDT

FVP – IT Development at BDO Unibank

Head of Business Planning and Customer Relations at Travel Book Philippines

Hosted by:

OrtusClub