The CX Dinner

An exclusive dinner discussion for CXOs and senior customer experience leaders of prominent firms in New York City

Hosted by [24], The CX Dinner was set up to offer a relaxed and intimate forum for CXOs and senior customer experience leaders of prominent firms in New York to discuss, debate and share experiences over a fine dining experience.

Discussions were very much inclusive and involved all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rules.

CXOs, Heads of CX, and senior customer experience leaders from New York City.

Automating customer interactions: hype or hope?

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.

We will be discussing:

  • Are automated customer interactions improving customer experience?
  • What are the best examples of companies that are doing customer support really well?
  • What are the best ways to measure customer satisfaction today?


6:30 pm Arrival of guests and reception

7:00 pm Introduction by Ortus and short address from [24]

7:10 pm Discussion instigated by the moderator and continued by the group

7:45 pm Starters served

8:00 pm Discussion brought to a close and mains served

9:00 pm Change of seats before dessert

Eleven Madison Park

11 Madison Ave, New York, NY 10010, USA

Thursday, 4th of October 2018

Eleven Madison Park, New York City

Attended by:

Director Customer Experience & Airports Structural Programs of JetBlue Airways

Head of Marketing of Bank Leumi

Global Director of Digital Experience of AmTrust Financial Services

Global Customer Analytics Lead of Pfizer

Head of Online & Omnichannel NA of Diesel

Marketing Strategy Director of Verizon Wireless

Customer Insights Lead of Verizon Wireless

Head of Product & Business Development of Ultra Mobile

VP, Retail Head of Industry of Pandora

Executive Director, Customer Care of New York Times

Senior Director, Customer Insights of Ralph Lauren

Director of Global Customer Experience of Pfizer

Senior Director Digital Marketing of Virtusa

Marketing Director of Henkel

Director of Experience Design and Voice of Customer of The Hartford

Head of Digital Marketing of Virtusa

Hosted by:

OrtusClubThe CX Dinner