Hosted by Zendesk, The CX Dinner was set up to offer a relaxed and intimate forum for C-level executives of prominent firms in Australia to discuss, debate and share experiences over a fine dining experience.
Our discussions were very much inclusive and involving all the wealth of experience from the senior peers in the room.
You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.
Heads of customer experience of prominent firms based in Australia.
Attendance was by invitation only and was free for those invited.
The Future of Customer Experience in Australia
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
- What are companies in Australia doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the speaker and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Chief of Digital, Marketing and Product, Cash Converters
Alice is a senior marketing and digital specialist with more than 20 years of experience working across the Asia Pacific region in a range of leadership roles in companies such as The Interactive Advertising Bureau (IAB), Group M Interaction and MOne Asia Pacific. Alice holds a Masters in the University of Sidney, is also a regular speaker at industry events and was voted as one of Australia’s top 30 Women in Media in B&T’s Awards in 2014 and 2015.
131 St Georges Terrace, Perth WA 6000, Australia
CIO at P&N Bank
CTO at Horizon Power
CDO at St John of God Health Care
CSO at Lionel Samson Sadleirs Group
Head of Digital & Creative at The University of Western Australia
Head of Digital CX at HBF Health
Head of Digital Transformation at Catholic Education Western Australia
Head of Marketing & Digital at APM
Head of Member Engagement at HBF Health
Regional General Manager at Westpac
Senior Manager Digital UX at RAC WA
General Manager of Digital Transformation at Water Corporation
General Manager of Marketing & Brand at The Bethanie Group
General Manager of Technology at WesTrac Cat
General Manager of Residential Services at The Bethanie Group
Digital Marketing Manager at Tourism Western Australia
Relationship Manager SME at Commonwealth Bank
Strategy & Programs Manager at AFG Australian Finance Group
Manager at City of Cockburn
Manager of Customer & Member Services at City of Cockburn
Manager of Digital Strategy & Transformation at Accenture
Customer Outcome Owner at Bankwest