The Nida Dinner

An exclusive dinner discussion for C-level executives of prominent firms in Chicago

Hosted by [24], The Nida Dinner was set up to offer a relaxed and intimate forum for C-level executives of prominent firms in Chicago to discuss, debate and share experiences over a fine dining experience.

Discussions were very much inclusive and involving all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rules.

Heads of customer experience and CX decision makers from selected accounts.

Attendance is by invitation only.

Automating customer interactions: hype or hope?

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.

We will be discussing:

  • Are automated customer interactions improving customer experience?
  • What are the best examples of companies that are doing customer support really well?
  • What are the best ways to measure customer satisfaction today?


6:30 pm Arrival of guests and reception

7:00 pm Introduction by Ortus and short address from [24]

7:10 pm Discussion instigated by the speaker and continued by the group

7:45 pm Starters served

8:00 pm Discussion brought to a close and guests are encouraged to continue networking

9:00 pm Change of seats before dessert

Everest Restaurant

Everest Restaurant

425 S Financial Pl, 40th Floor

Chicago, IL 60605

  • Chief Operating Officer – Alternative Markets of Zurich North America
  • Deputy COO, Central Data of Citadel Financial
  • Chief Quality & Transformation Officer of Morningstar
  • SVP Marketing of Guaranteed Rate
  • SVP & Head of Fintech Engagement of Morningstar
  • VP, Client Operations of TransUnion
  • VP of Ameriprise Financial
  • Head of Finance IT, Projects and M&A Integration of Motorola Solutions
  • Managing Director, Customer Service Operations of Evolent Health, Inc.
  • Senior Product Director, Hotel Distribution of Carlson Wagonlit Travel
  • Director of GoAnalytix
  • Senior Director Global Operations of Carlson Wagonlit Travel
  • Senior Director, Brand Management – Sears & Kmart of Sears Holdings Corporation
  • Director of Business Development of Guaranteed Rate
  • Senior Director, North America Cutomer Success of Veeva Systems
  • Marketing Automation Manager of Gallagher

Thursday, 20th of September 2018

Everest Restaurant, Chicago

Hosted by: