Supported by 7.ai, The Sia Dinner Discussion was set up to offer a relaxed and intimate forum for C-level executives of prominent firms in New York to discuss, debate and share best practices on topical issues and business challenges over good food and fine wine.
Discussions were very much inclusive and involving all the wealth of experience from the senior peers in the room. Attendance was by invitation only.
You can find some pictures and videos from past events on our Instagram: @ortus.club. All discussion abide strictly by Chatham House Rules.
Heads of customer experience and CX decision makers from selected accounts.
Attendance is by invitation only.
Automating customer interactions: hype or hope?
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.
We will be discussing:
- Are automated customer interactions improving customer experience?
- What are the best examples of companies that are doing customer support really well?
- What are the best ways to measure customer satisfaction today?
6:30 pm Arrival of guests and reception
7:00 pm Introduction by Ortus and short address from 7.ai
7:10 pm Discussion instigated by the speaker and continued by the group
7:45 pm Starters served
8:00 pm Discussion brought to a close and guests are encouraged to continue networking
9:00 pm Change of seats before dessert
The Lambs Club
130 W. 44th St. New York, NY 10036
COO, Retail Annuities of New York Life Insurance
COO, Client Services & Technology of TIAA
COO, of Scotiabank
CIO, Finance Global Operations of General Electric
CMO of Phone.com
CEO of Ubiquity Global Services
Global VP, Brand Social of GoDaddy
Chief Data Officer of 1800-Flowers
Group CEO of CoCreativ
Head of Client Data Analytics of Morgan Stanley
Vice President of NRG Energy
Vice President of Morgan Stanley
Vice President Corporate Development of QVC
Global Head of Communications of BNY Mellon
Senior Director, Customer Experience of Comcast NBC Universal
Director of User Experience of FCB Health
Senior Director, Digital Products of Visa
Customer Experience Lead of Citi
Assistant Managing Director of Starbucks
Managing Director of Comcast