The Sia Dinner

An exclusive dinner discussion for C-level executives of prominent firms in New York City

Supported by [24], The Sia Dinner Discussion was set up to offer a relaxed and intimate forum for C-level executives of prominent firms in New York to discuss, debate and share best practices on topical issues and business challenges over good food and fine wine.

Discussions were very much inclusive and involving all the wealth of experience from the senior peers in the room. Attendance was by invitation only.

You can find some pictures and videos from past events on our Instagram: All discussion abide strictly by Chatham House Rules.

Heads of customer experience and CX decision makers from selected accounts.

Attendance is by invitation only.

Automating customer interactions: hype or hope?

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.

We will be discussing:

  • Are automated customer interactions improving customer experience?
  • What are the best examples of companies that are doing customer support really well?
  • What are the best ways to measure customer satisfaction today?


6:30 pm Arrival of guests and reception

7:00 pm Introduction by Ortus and short address from [24]

7:10 pm Discussion instigated by the speaker and continued by the group

7:45 pm Starters served

8:00 pm Discussion brought to a close and guests are encouraged to continue networking

9:00 pm Change of seats before dessert

The Lambs Club
130 W. 44th St. New York, NY 10036

Tuesday, 18th of September 2018

The Lambs Club, New York City

Attended by:

COO, Retail Annuities of New York Life Insurance

COO, Client Services & Technology of TIAA

COO, of Scotiabank

CIO, Finance Global Operations of General Electric

CMO of

CEO of Ubiquity Global Services

Global VP, Brand Social of GoDaddy

Chief Data Officer of 1800-Flowers

Group CEO of CoCreativ

Head of Client Data Analytics of Morgan Stanley

Vice President of NRG Energy

Vice President of Morgan Stanley

Vice President Corporate Development of QVC

Global Head of Communications of BNY Mellon

Senior Director, Customer Experience of Comcast NBC Universal

Director of User Experience of FCB Health

Senior Director, Digital Products of Visa

Customer Experience Lead of Citi

Assistant Managing Director of Starbucks

Managing Director of Comcast

Hosted by:

OrtusClubThe Sia Dinner