The Vela Dinner

An exclusive dinner discussion for CXOs and senior customer executives of prominent firms in San Francisco.

Hosted by [24], The Vela Dinner was set up to offer a relaxed and intimate forum for CXOs and senior customer executives of prominent firms in San Francisco to discuss, debate and share experiences over a fine dining experience.

Discussions were very much inclusive and involved all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rules.

Heads of customer experience and CX decision makers from selected accounts.

Attendance was by invitation only.

Automating customer interactions: hype or hope?

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.

We will be discussing:

  • Are automated customer interactions improving customer experience?
  • What are the best examples of companies that are doing customer support really well?
  • What are the best ways to measure customer satisfaction today?


6:30 pm Arrival of guests and reception

7:00 pm Introduction by Ortus and short address from [24]

7:10 pm Discussion instigated by the speaker and continued by the group

7:45 pm Starters served

8:00 pm Discussion brought to a close and guests are encouraged to continue networking

9:00 pm Change of seats before dessert

La Folie
2316 Polk St, San Francisco, CA 94109, USA

Thursday, 27th of September 2018

La Folie Restaurant, San Francisco

Attended by:

COO of Valassis

Managing Director of Charles Schwab

VP Digital Products of Morgan Stanley

VP, Product Management of SAP SuccessFactors

VP, User Experience Design Innovation of Bank of America

VP, VoC and Web Analytics of J.P. Morgan Chase

Head of Customer Success, Livefyre of Adobe

Head of Strategy & Business Operations of Funding Circle US

Head of Strategy & Decision Management of Citi

Head of Support Operations of DoorDash

Global Director, Customer Success of Western Digital

Global Service Director of Verizon

Senior Director, Transformation – Customer Success of GE Digital

Senior Director, Technology Operations of Oportun

Director of E-Commerce of Macy’s

Director of Field Operations of Comcast Cable

Director of North America Operations of Visa

Director of Strategy and AI of Charles Schwab

Director of Transformation of BB&T

Hosted by:

OrtusClubThe Vela Dinner